Grow & Scale - Improving Sales Effectiveness
Canadian Banking Today | Recent successes to build upon¹
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Deposits & Primacy
+$34Bn in Retail deposits over the past
24 months supported by an improved
everyday banking engine
More than 4MM new Scene+ members
since Empire launch, and 38% of Scene+
members have a Scotiabank product²
200,000+ net new primary clients per
year since F21, including more than 40%
of clients who are New to Canada
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Deepening Relationships
70% of originations through the broker
channel include additional products
following the launch of our Mortgage+
bundle in September
Record card acquisition and 12%
increase in credit card transactions over
the last 12 months
Strong momentum in Business Banking;
~$5Bn in referrals with Wealth in F23
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Digital & Client Satisfaction
17% increase in digital adoption since
F20 from investments in personalization,
digital, and client-centric digital
experience design
Tangerine won #1 Midsized bank in the
2023 J.D. Power Personal Banking
Satisfaction Study for a 12th year in a row
while delivering strong earnings³
Note: For footnoted information refer to slides 39 to 43
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