Credit Investor Presentation

COVID-19 impacts on 2019/20 year end Great service in challenging times Description Revenue Income statement line Impact on profit Adjusted item Revenue ↓ £5m Operating costs ↓£1m ↓ £17m Bad debts ↓ £1m Incremental operating costs Incremental C-19 HH bad debt (ECL) Incremental C-19 NHH bad debt (ECL) Share of Water Plus losses Loss on loans to Water Plus (ECL) Bad debts Share of losses of JVs Financing expense £32m ↓ £5m United Utilities • Credit Investor presentation . 53

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