Investor Presentaiton
Retail banking overview
Summary
> Total income decreased 2% as margin degradation more than offset
high non-interest income in the year
Improved home lending growth ($m)¹
+263%
> Retail customer deposit growth of $3.3bn, reflecting 1.3x system, driven
by 20% transaction account growth
> $1.5bn deposits on new digital platform
> Maintained housing momentum in BOQ retail and VMA growing at 1.3x
system. ME returned to growth in 1H22 and achieved 0.6x system
growth in FY22. Overall BOQ Group system growth of 1.0x system²
› Ongoing enhancement to loan processing and resourcing profile has
ensured time to yes continues to improve
4
> Retail NPS improved to 3rd (from 5th in FY19)³,
> Mortgage NPS stable at 5th (from 11th in FY19)³, 4
1,051
1,439
1,040
(1,428)
FY21
■ME Bank ■Virgin Money
Solid deposit funding ($bn)1
+11%
(2)
(1) All comparative periods prior to FY22 are on a pro forma basis
APRA monthly banking statistics August 2022
(3)
BANK OF QUEENSLAND LIMITED 2022 Full Year Results Presentation
(4)
RFI XPRT Report, August 2022 and August 2019
Relates to BOQ Retail brand
30.0
7.9
3.7
14.9
3.5
FY21
3,810
1,468
1,206
1,136
FY22
■BOQ Housing
33.3
10.4
4.5
14.2
4.2
FY22
BOQ GROUP
■Transaction Accounts Savings & Investments Offsets Term Deposits
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