2022-24 Strategic Plan Update

AT A GLANCE The bank of choice for Spanish retail customers with a solid and growing franchise in Portugal Market share in key products: % in Spain (1) 23.5% * #1 23.5% Loans (2) Loans to businesses 34.0% 36.5% Pension plans Saving insurance (3) CaixaBank CaixaBank 24.8% 24.7% میرا Mortgages Deposits (2) 23.6% Mutual funds 29.3% 25.7% 31.1% Long-term savings(4) Life-risk insurance Credit card (5) turnover TOTAL ASSETS, CREDIT AND DEPOSITS CLIENTS MARKET SHARE IN KEY RETAIL PRODUCTS Market share in key products: BPI, % in Portugal (6) *BPI 11.7% Loans (2) 10.5% Deposits (2) 20.1 Million Clients in Spain + Portugal SPAIN EUROMONEY AWARDS FOR EXCELLENCE 2023 GEST DANK میرا EUROMONEY AWARDS FOR EXCELLENCE WESTERN EUROPE BEST DIGITAL BANK 2015 11.3% 14.4% Loans to businesses Mortgages 12.9% 15.6% Mutual funds BANK AWARD GLOBA 2023 BEST D DIGITAL BANK Life-risk insurance AWARD 2023 GLOMANCE BEST BA BANK AWARD 02023 CINCO ESTRELAS GORAN FINANCE PROELITOS PREGIO 2024 EUROMONEY AWARDS FOR EXCELLENCE PORTUGAL 2013 BEST BANK FOR ESG T & CA (1) Based on latest available data from Bank of Spain, ICEA, INVERCO, Cards and Payments System. (2) Resident households and businesses (excluding financial institutions and public sector). (3) Based on ICEA data. Sector data for December 2023 are internal estimates. (4) Combined market share of mutual funds, pension plans and savings insurance (asset management perspective). Based on INVERCO and ICEA data. For savings insurance, sector data as of Dec. 2023 are internal estimates. (5) Including credit and debit cards. (6) Source: BPI and Bank of Portugal, latest available data (as of Dec. 2023). 2023 BANCA 7

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