Intermedia IPO Presentation Deck
3 World-Class Technical Support and Service: J.D. Power Certified, 84 NPS
J.D.POWER
2016
CERTIFIED ASSISTED
TECHNICAL SUPPORT
J.D.POWER
2017
CERTIFIED ASSISTED
TECHNICAL SUPPORT
INTERMEDIA
J.D.POWER
2018
CERTIFIED ASSISTED
TECHNICAL SUPPORT
99.999%
Uptime supported by financially-
backed SLAS
1. As of December 2020, average client services score (onboarding; support)
J.D.POWER
2019
CERTIFIED ASSISTED
TECHNICAL SUPPORT
Cloud Concierge ™M
J.D.POWER
2020
CERTIFIED ASSISTED
TECHNICAL SUPPORT
84 NPS
For Technical Support¹
J.D. Power has recognized Intermedia
for "exceptional support" -
five years in a row.
EXTERNALLY AUDITED SUPPORT AGAINST -250 CRITERIA BY TSIA
CONFIDENTIAL
First SaaS company to be recognized by
J.D. Power and the only SaaS company
recognized five years in a row.
24 / 7 / 365
Service Support
Worry-Free Experience Commitment
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