Water for the North West

Customer service performance commitments 12 of United Utilities' performance commitments are focused on customer services, delivering the outcomes that are important to customers with rewards available for outperformance on specific performance commitments. 4 Common Measuring against sector, with rewards based on company specific targets 80 9 Bespoke Unique to us, offering outperformance opportunities where we fully deliver what matters to customers Reward range £132m Financially incentivised Of the 12 performance commitments, rewards are available across 9 of the performance commitments Penalty range -£163m 3 Reputational No financial incentive Investor presentation 31

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