Wholesale Banking Strategy

BANKWIDE STRATEGIC DIRECTION AND IMPLEMENTATION ☐ E 2007 01 300 EI LI SCALE ☐ " Customer experience focused Build ecosystem Grow customer base Develop partnerships ☐ Transform network ■ Deepen relationship Actively cross-sell Explore inorganic growth opportunities DIGITAL Be digital everywhere Build data science discipline RPA and Al to drive process optimization Install enterprise intelligence CRM to drive performance management descipline Up-to-date technology stacks for stability and performance PROFITABILITY SUSTAINABILITY ☐ Define risk appetite ◉ Strengthen governance ☐ Understand risk/reward equation ◉ Manage risk strongly Build appropriate risk culture Build financial analytics discipline ◉ Apply strong compliance Understand investment / ■ culture Transform people and culture Build strong balance sheet return equation Manage losses Financial-based performance management ◉ 8

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