Investor Presentaiton
Success Story - Auto Manufacturer
Client
Top 10 global auto maker, US$ 35 Bn Annual Revenue
82k+ employees
175 countries, 6,500+ touchpoints
• 3-year client
Approach
Scope
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Workplace Services
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Deskside Support for HQ and field offices
Next-Gen Service Desk
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Dedicated service desk support
Challenges
Was seeking an Innovative approach in ITSM given
changing global business models in the Auto Industry,
backdrop of global consolidation in sector and need for
sustained cost efficiencies
Enablers
✓ADITaaS ivanti
PRTG
Network Monitor
MARTELLO iQ
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Solution
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•
•
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Implemented ADiTaaS platform 4.0 with ITIL processes
Integrated various sources for managing centralized alerting and
incident management for all units
Implemented custom SLA for various business units
Chatbot implementation
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Proactive alert monitoring tool implementation for critical
enterprise devices and SAP
.
Implementation of Martello IQ Analytics aggregation platform
Benefits
Automation and Elimination
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Proactive State-of-the art Transformation Tools
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Integrated across the globe
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Customized for the organization
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End User satisfaction improved
. Good cost efficiencies
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