Investor Presentaiton

Opening up a world of opportunity Our Strategy Asia Wealth Digital Business Services Financials A refreshed purpose, values and ambition to support the execution of our strategy Our purpose Opening up a world of opportunity Our values We value difference We succeed together We take responsibility We get it done Our ambition To be the preferred international financial partner for our clients Our strategy Focus on our strengths Be the global leader in cross- border banking flows aligned to major trade and capital corridors Lead the world in serving mid market corporates globally Become a market leader in Wealth management, with a particular focus on Asia Invest at scale domestically where HSBC's opportunity is greatest Digitise at scale Deliver an easy and excellent customer experience Ensure the bank is resilient and secure Automate to improve services and reduce cost Partner more often to deliver customer benefits Energise for growth Inspire a dynamic culture where the best want to work Encourage an inclusive culture fostering diversity Be a leaner, simpler organisation Help colleagues develop future-ready skills Transition to net-zero Become a net-zero bank by reducing, replacing and resolving our operational emissions Support our customers in their transition to a low carbon future, especially in carbon challenged industries Accelerate development of new climate solutions 19

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