BBVA Bancomer/2018 Annual Report

GRI Standard Contents Description 102-25 Conflicts of interest Chapter/Direct response The Board of Directors ratifies the Bank's Code of Conduct on a proposal from the CEO of BBVA Bancomer. The Code is there to prevent conflicts of interest from arising among its employees, board members and executive officers. The Code also sets out the procedures to be followed in various situations in order to forestall any conduct that might harm the Bank's interests. Page GRI Standard Contents 102-26 Role of highest governance body in setting purpose, values and strategy Collective knowledge of highest governance body Evaluating the highest governance body's performance Corporate governance 24 Article 26, chapter V of the Bylaws of BBVA Bancomer explains the requirements for being a director 102-35 Description Communicating 102-33 critical concerns Nature and total 102-34 number of critical concerns Chapter/Direct response The Company's Board of Directors may establish the mechanisms to be followed by the relevant executive officers in keeping the Company apprised of the financial, administrative, operational and legal position of each of the financial entities and other legal parties controlled by the Company. The Investor Relations website provides summaries of the resolutions carried at the Annual General Shareholders Meetings of the BBVA Bancomer Financial Group. Remuneration policies Corporate governance 24 Process for GRI 102 General 102-36 determining Corporate governance 24 remuneration Corporate governance 24 Disclosures 2016 102-37 Stakeholders' involvement in remuneration Stakeholders are not involved in this process. GRI 102 102-27 General Disclosures 2016 102-28 Identifying and managing economic, 102-29 environmental and Corporate governance 24 social impacts 102-38 Effectiveness of 102-30 risk management Corporate governance 24 processes 102-39 102-31 Review of economic, environmental and social topics Corporate governance 24 102-40 Highest governance body's role in The Investor Relations Department and the Corporate Responsibility 102-41 102-32 and Reputation (CRR) sustainability reporting Department are responsible 102-42 for preparing and validating Identifying and selecting stakeholders Annual total compensation ratio Percentage increase in annual total compensation ratio List of stakeholder groups Collective bargaining agreements Confidentiality issues. In the interests of security, this information is considered confidential. Confidentiality issues. In the interests of security, this information is considered confidential. Stakeholders and materiality analysis Stakeholders and materiality analysis Stakeholders and materiality analysis 35 35 35 55 the Annual Report Approach to Stakeholders and 102-43 stakeholder 35 materiality analysis engagement Key topics and 102-44 concerns raised Stakeholders and materiality analysis 35 55 105 Page BBVA Bancomer / 2018 Annual Report

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