Sustainability Report 2021

SUMMARY Presentation Message from Management The Águas do Brasil Group Integrity and Transparency Fostering Universal Access to Sanitation Water Security Efficient and Climate Change Water Cycle Our Utility Companies About this Report GRI Summary Corporate Information Actions to fight Covid-19 • Preparation of a protocol for the search and identification of suspected/positive cases, tracking contacts, indication of diagnostic tests (at no cost to the employee), daily clinical monitoring, absence from work for quarantine purposes, and discharge to return to work. More than 7,000 medical appointments and 4,000 tests were performed. • Preparation and dissemination of guidelines for returning to face-to-face activities. • Awareness campaigns about care and behavior protocols to prevent the spread of the virus. Recommendation and availability of tetra- valent influenza vaccine. • Availability for employees and dependents up to 21 years of age of the Apoio Pass benefit, which offers legal, psychological, social, and financial support. Support is available to answer questions about Covid-19 and its symptoms through the communication channels of Occupational Health and the Health Center. • Campaign with guidelines on maintaining emotional health during quarantine and providing contact channels with the company (social assistance and psychology). Monitoring people who have had emotional losses or issues and performing a mental health diagnosis. • Campaign with guidelines on adapting to work at home during the pandemic. Providing information on how cases of suspects, contacts, travelers, and Covid-10 cases are being handled in the Group. • Information on the availability of telemedicine by Bradesco Saúde. • Daily temperature check for employees at headquarters and stores. • Sending an online health questionnaire three times a week by e-mail/WhatsApp to collect up-to-date information on the health status of all employees who accepted the sending. Daily monitoring of all cases considered as close contacts/suspected/positive carried out by the Occupational Health team to monitor the evolution of cases and provide guidance. • Availability of cell phone app to identify contacts at work with suspected/positive cases. Guidance campaign regarding travel, communication, and necessary quarantine. • Hiring of a consultancy in infectious diseases, beginning in March 2021, for discussion of clinical cases and protocol reviews. Sustainability Report 2021 55

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