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Group Financial Results

Group Financial Results for the year ended 31 December 2020 Encouraging trends as payment deferrals end Expired Payment Deferrals: payment behaviour € bn 5.9 Overdrafts1 0.3 0.3 Eligible NPEs that participated in moratorium Performing loans with 3.8 instalment due by 19 Mar-21 19 Mar 2021 Σ 96% of expired performing payment deferrals with instalment due by 19 Mar 2021, resumed payments Performing loans with instalment due after 19 Mar-21 1.5 • • 0.9 0.3 0.3 19 Mar-21 - 31 Mar-21 2Q2021 2H2021 • Total gross loans portfolio (€12.3 bn in Dec-20) Delinquency buckets show resilience 74.6% • Cautiously optimistic based on customer behaviour by 19 Mar 2021 €5.9 bn of loans under 2020 moratorium which expired on 31 Dec 2020: €0.3 bn relate to overdrafts1 • €3.8 bn of performing loans had an instalment due by 19 Mar 2021; 96% resumed payments €0.3 bn of performing loans have an instalment due between 19 Mar 2021 and end of Mar 2021 €0.3 bn relate to NPEs at the start of the moratorium that were eligible and participated in the scheme Careful monitoring of arrears in 2021 In close contact with customers with early arrears to offer solutions as necessary 0 arrears 1-30 days 31-90 days over 90 days 1.1% 0.1% ■ 0.3% 0.5% 0.9% 0.1% ■ 0.3% ■ 0.4% -- Bank of Cyprus Holdings 79.6% 79.3% 79.1% Dec 20192 Dec 20202 Feb 2021 23.4% 20.2% 20.1% 22 Mar 2021 1) 20.0% 2) • Second moratorium launched in Jan 2021 for customers impacted by second lockdown • Application period expired on 31 Jan 2021; c.€20 mn approved Payment deferrals up to Jun 2021 Total months under moratorium, when including 2020 moratorium, cannot exceed 9 months Overdrafts and current accounts have no instalment due Arrears as at 31 Dec 2020, 31 Jan 2021 and 12 Feb 2021 are calculated based on the new regulation on Definition of Default implemented as of 1 Jan 2021, affecting NPE exposures and the calculation of Days-Past-Due 11
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