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Investor Presentaiton

KBC Strategy Translating strategy into non-financial targets NEXT LEVEL Differently: THL No hassle, no frills, zero- delay customer experience Proactive personalized financial solutions via DATA and Al Re-design & automation of all processes Bank-insurance+ Digital lead management: from data driven to solution driven Group-wide collaboration CUSTOMER NPS RANKING Maximise customer experience PEARL+ Outperform Go for Digital first DIGITAL SALES DATA DRIVEN on operational efficiency SCORE STP Further enhance bank- insurance % BANK-INSURANCE CUSTOMERS 58 of 74 Highlights Profit & Loss Capital & Liquidity Looking forward BU & FY22 view Company profile KBC Strategy Sustainability Asset quality MREL & Funding

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