2022 Earnings Presentation
Business expansion focused on customer experience
Mortgage
7% growth YoY' in
the Individuals
portfolio
Share of Digital
originations for
individuals:
10% in Q4'22
Consumer Finance
23% market share in loans
Insurance Ecosystem
8% growth YoY³
in insurance renewals
helpS
to individuals in Nov-22
30% of new financing
contracts issued by
Santander Financiamentos
Santander Auto
21% growth
YoY³ in policies
acquired insurance through
issued
Reached 35,000
contracts in the year
Assistance Service
31% increase YoY³ in
digital capitalization
contracts
16% growth YoY³ in the
Auto Compara gross
premiums
1 UseCasa (Home-Equity)
$
20% growth
YoY in the
Individuals
portfolio
Agro
23% market
share² in
Individuals
Complete Agro ecosystem offering by
providing comprehensive solutions along
the entire chain, from equipment financing
support to agricultural lending
>>)) Innovative products & services
Select
Repositioning
Service available to
all customers
AAA
(Associate Allocation Advisor)
Strengthening the
investment platform
Santander Perto
Expansion of Sales Points
Relaunch of Santander Perto with
a new customer service format
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Cards
Total turnover increased, despite
decrease in card loans
Acquisition strategy supported by
customers with a better risk profile
99% of new customer additions
derived from account holders in Q4'22
Santander (1) Dec-22 vs. Dec-21.
(2) Oct-22.
(3) 2022 vs. 2021.
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