Global Wealth Management and Banking Overview

Digital Progress: All-Bank • Enhanced All-Bank Digital metrics to include Active Digital Users, Active Mobile Users and Self-Serve Transactions • Canada: Growth in digital adoption as customers use self-service channels for daily financial transactions • Pacific Alliance: Strong increase in digital sales with improvement in digital account opening process in Mexico and Chile Digital Adoption (%)¹ +43.9% 7,524 7,591 +43.1% Active Digital Users (#'000)³ 6,316 6,728 5,276 50% 51% 43% 44% 36% 2018 2019 Q1/20 Q4/20 Q1/21 2018 2019 Q1/20 Digital Sales (%) +70.1% Q4/20 Q1/21 Active Mobile 5,903 6,052 4,513 4,965 Users (#'000) 2,3 3,559 2018 2019 +93.0% Q1/20 Q4/20 Q1/21 42% +17.8% 36% 28% 30% 22% Self-Serve Transactions 74% 78% 80% 87% 87% (%)³ 2018 2019 Q1/20 Q4/20 Q1/21 2018 2019 Q1/20 Q4/20 Q1/21 1CB Digital Adoption definition updated to reflect new addressable customer base, excluding indirect-channel acquisitions 22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile 3 New Digital metric introduced Q1/21. Please see Appendix for additional definitions 14

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