Investor Day 2021 - Maybank Group's Five-Year Strategy: M25
Humanising Financial Services
Our purpose has been refreshed to reflect long-term priorities and a new operating landscape
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HUMANISING FINANCIAL SERVICES
Being at the heart of the community,
we will:
Make financial services simple,
intuitive and accessible
Build trusted partnerships for a
sustainable future together
Treat everyone with respect, dignity,
fairness and integrity
Customers
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experience
Transition support to
For our stakeholders:
Regulators
To create the following impact:
Best-in-class customer
Convenient access to
financial services (digital &
physical)
Fair terms & pricing;
advisory based on needs
sustainable practices
Shareholders
Sustainable and responsible
returns
Strong governance and
transparency
Employees
Growth and capability building
Inclusiveness, diversity and
well-being
Standard-bearer for the
industry
Professionalism and business
ethics
Communities
Financial inclusion and
empowerment
Commitment to low-carbon
economy
Empowering Everyone
to thrive and advance their ambitions
Poverty Eradication
with financial inclusion & improved livelihoods
Reduced Inequalities
across populations, geographies, gender, etc
Clean & Sustainable Environment
through low carbon economy, green
infrastructure
Stronger Institution
via responsible practices, future-proofing
resilience
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