Annual Integrated Report

124 Content Details Advocacy Annual Integrated Report Table of Contents Introduction Value Creation | Economic Performance | Environmental Social Governance Appendices 3-3 Management of material topics Through advocacy efforts with public officials, civil society organizations, and third-sector entities, we influence public policies that generate a positive impact on the environment, with a focus on sustainable development in the Amazon. In the economic sphere, the impacts are new investments and business opportunities, as well as increased competitiveness. And in the realm of human rights, we act in support of diversity. As a financial institution, our advocacy efforts are guided by measures that align our business with the needs of the population. Certain measures may have negative impacts, such as indebtedness, on individuals who lack access to proper financial guidance. To address this, we have implemented financial guidance initiatives (see pages 58 and 59). By aligning with our business areas, we identify the main impact themes and opportunities highlighted in discussions and public policies that are currently under debate. We conduct monitoring of proposed regulatory changes utilizing tools that provide access to existing legislation, bills, and other regulatory frameworks. We evaluate the impact on the business and customer experience using stakeholder and prioritization matrices. The impact is demonstrated through political intelligence and trend indicators. As we detect proposals that represent opportunities or impact on the business, and with the aim of improving the regulatory environment, we hold meetings with public officials and third-sector entities. Where to find the indicator Reasons for omission Pages 9, 22, 23, 80 and 81 Santander 125

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