Investor Presentaiton
1Q21
PRODUCT OFFLOADING*
THOUSANDS
Good progress in product offloading to digital channels
70%
367
374
400
350
60%
299
300
50%
213
250
40%
35.0%
200
156
30%
29.1%
28.4%
150
20%
<-19.3%
-21.7%
100
10%
50
0%
2Q21
Number of products activated digitally
* Mainly comprises card, deposit, and loan activations in digital channels.
3Q21
4Q21
1Q22
Continuously developing our digital
products and refining end-to-end digital
journeys. The functionalities of our
digital channels are updated every two
to three weeks
Redesigned deposit activation flow
launched at the end of 2021
Offers Hub added to our mobile app at
the end of 2021, with personalised offers
driven by our recommendation engine
Insurance marketplace launched in the
first quarter of 2022
Offloading rate
35%
Product
offloading rate
in 1Q22
c.36% Planned product
offloading rate by
the end of June 2022
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