Wholesale Banking Performance Analysis

National Australia Bank Additional Information Business Banking Personal Banking Wholesale Banking NAB Wealth NZ Banking UK Banking Great Western Bank Specialised Group Assets Asia Asset Quality Capital and Funding Economic Outlook <nab MLC Ca Clydesdale Bank Yorkshire Bank Bank of New Zealand Great Western Bank Personal Banking MFI customer satisfaction¹ (%) 74.1 -5.1% 69.0 Sweeney research brand tracker2 79.3 >0.8% 78.5 Peer NAB vs Average Peers Open and upfront 39% 36% ✓ 40% Transparent with 40% 37%✓ fees and charges 42% Customers are at 37% 34%✓ an advantage 38% A bank for people 41% 39% ✓ like me 41% A leader in making 40% 34%✓ Mar 12 NAB banking fairer 43% Sep 11 Mar 12 Mar 09 Sep 09 Mar 10 Sep 10 Mar 11 Sep 11 -Weighted average of three major bank peers Home loan multiple of system growth³ 40 40 (x) 1.1 Net transaction account growth (#) 152,121 154,499 143,700 3.4 3.3 123,173 2.7 2.2 79,911 Mar 10 Sep 10 Mar 11 Sep 11 Mar 12 (1) nab 23 Mar 10 Sep 10 Mar 11 Sep 11 Mar 12 Roy Morgan Research, Aust MFIs, population aged 14+, six month moving average. Customer satisfaction is based on customers who answered very/fairly satisfied. NAB compared with the weighted average of the three major banks (ANZ, CBA, WBC) Sweeney Research Brand Tracker RBA Financial System/NAB National Australia Bank

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