First Quarter 2022 Financial Results
Growing Digital Engagement and Adoption1
Digital Adoption Rate²
75.5%
Q1/21
Digital Transactions4
(MM)
2.0%
77.5%
Q1/22
9.2%
126
116
53
48
16
16
52
57
Q1/21
■eTransfers
Active Digital Banking Users³
(MM)
6.4%
4.6
4.3
Q1/21
Transactions by Channel4
7.4%
Digital Channel Usage
(# of Sessions, MM)
248
3.8%
258
Q1/22
Q1/21
Q1/22
6.8%
92.6%
93.2%
Q1/22
Q1/21
Q1/22
■Bill Payments
■ Other 5
■Digital Channel
■Non-Digital Channel
1 Canadian Personal Banking only, excluding Simplii Financial.
CIBC◇
2 Digital Adoption Rate calculated using 90-day active users.
3 Active Digital Users represent the 90-day Active clients in Canadian Personal Banking.
4 Reflects financial transactions only.
5 Other includes transfers and eDeposits.
First Quarter, 2022
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