Investor Presentaiton

15 Process & Performance: Accidental Damage - Windscreen equity CLAIMS Approach: Opportunity: Bulk Purchase agreement with preferred supplier. Increase use of preferred suppliers - squeeze brokers. . Review Autoglass - (use of IAG worldwide) Volumes Trend: Approved Supplier - v - Non Approved Suppliers 28,730 30,000 24,687 23,496 20,000 4,451 3,821 9,135 10,000 5,622 7,826 7,924 0 2004 2005 2006 □ Approved (RAC) □ Non Approved (Autoglass) □ Non Approved (Other)

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