Second Quarter/YTD 2023 Results
Continued Focus on Customer Affordability
AMERICAN WATER
0.9%
$
Avg. Monthly Residential
Water Bill (AWK Customers)
as % of Median
Household Income*
0.8%
0.7%
0.6%
0.5%
0.4%
0.3%
0.2%
0.1%
2010 2012
2014 2016 2018
2020 2021 2022
Values around Affordability
Focused on keeping customer bills affordable
compared to income (wallet share)
➤ Culture of continuous improvement, diligent cost
management, and technology enhancements
helps drive affordability
Supportive of state legislation on consolidated
tariffs that allows customers to benefit from
efficiencies of scale
➤ Continue to promote low-income assistance
programs and tariffs
*
Estimated based on data from the US Census Bureau American Community Survey based on zip codes served by American Water. American Water does not collect household income data
from its customers.
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