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Investor Presentaiton

SME LOAN DEFERRALS AUGUST 2020 BOQD GROUP SUMMARY • • • 79% of customers remained on BRP for the full 6 months © 12% of customers withdrew from the BRP at the 3 month check-in At the 3 month check-in, more than two thirds of SME customers stated they expected trade to return to normal in the short-term ⚫ On expiry, 26% of customers recommenced repayments after the payment deferral period (of the 4.5% expired as at end of Aug) ⚫ 68% of customers with expired loan deferrals (as at August), require support beyond the initial 6 month repayment deferral period SME LOAN DEFERRAL - EXPIRY TERM First term current deferrals, 94.8% Expired term deferrals, 4.5% Extension term current deferrals, 0.7% SME LOAN DEFERRAL - CHECK IN OUTCOMES Remain on deferral package, 79% C Change to interest only, 1% Cancel relief package, 12% Other, 8% Bank of Queensland Limited 2020 Full Year Results Presentation 55
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