HSBC Investor Event Presentation Deck

Glossary Al AM APAC API AUC AUM BaaS BB CBDC CER Client business CMB Corporate Centre (CC) DCM DeFi DPI EBS ECL Artificial Intelligence Asset Management Asia Pacific Application Programming Interface The Association of Southeast Asian Nations (ASEAN) is a trade bloc of 10 member states: Brunei, Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam Assets under custody Assets under management Banking-as-a-Service Business Banking, a customer segment within Commercial Banking Central Bank Digital Currency Cost efficiency ratio Client business differs from reported revenue as it relates to certain client specific income, and excludes certain products (including Principal Investments, GBM "other" and asset management), Group allocations, recoveries and other non- client related and portfolio level revenue. It also excludes Hang Seng. GBM client business includes an estimation of client-specific day one trade specific revenue from MSS products, which excludes ongoing mark-to-market revenue and portfolio level revenue such as hedging. Cross-border client business represents the income earned from a client's entity domiciled in a different geography than where the client group's global relationship is managed. 'Booking location' represents the geography of the client's entity or transaction booking location where this is different from where the client group's global relationship is managed. Cross-border client business represents the income earned from a client's entity domiciled in a different geography than where the client group's global relationship is managed Commercial Banking, a global business Corporate Centre comprises Central Treasury, our legacy businesses, interests in our associates and joint ventures and central stewardship costs Debt capital markets Decentralised Finance Digital Public Infrastructure Employee Banking Solutions Expected credit losses. In the income statement, ECL is recorded as a change in expected credit losses and other credit impairment charges. In the balance sheet, ECL is recorded as an allowance for financial instruments to which only the impairment requirements in IFRS 9 are applied ECM EMEA FDI FI FIG FTE FX GBM GDP GFANZ GIFT GPB GPS Group GTRF HNW HQ International customer (CMB) International markets and other ITM LC M&A MAS ΜΕΝΑ ML MME MNC NPS NRI ONDC PBT QIS Rest of Asia Equity capital markets Europe, Middle East, and Africa Foreign direct investment Financial insitution Financial institutions group Full-time equivalent Foreign exchange Global Banking and Markets, a global business Gross domestic product Glasgow Financial Alliance for Net Zero Gujarat International Finance Tec-City Global Private Banking Global Payments Solutions HSBC Holdings plc and its subsiduary undertakings Global Trade and Receivables Finance High net worth Headquarters International customers means customers who hold a relationship with HSBC in two or more markets Financials for 'International markets and other' represent HSBC Asia, excluding Hong Kong, mainland China, Australia, India, Malaysia and Singapore Industry transformation maps Large corporates, a CMB customer segment Mergers and acquisitions Monetary Authority of Singapore Middle East and North Africa Machine Learning Mid-market enterprises, a CMB customer segment Multinational corporates Net promoter score Non-resident Indian Open Network for Digital Commerce Profit before tax Quantitative Investment Strategies Financials for 'Rest of Asia' represent HSBC Asia, excluding Hong Kong, mainland China, India and Singapore 77

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