Second Quarter 2019 Investor Presentation
Tangerine
Canada's #1 Digital Bank
Tangerine
Forward Banking
Conscious
Self-Directed
Tech-Friendly
• 2.3 million customers
•
Industry-leading customer
service (NPS)
• <7-minute account sign-up
97% digital transactions
• 96% digital onboarding
⚫ 90% digital sales
STRATEGIC FOCUS:
•
•
•
.
Simplicity
Simple, market-leading products that appeal to value-
conscious and tech-savvy Canadians
Seamless digital client experience
Highly competitive rates, simple products
Velocity
Enhanced self-service options, adding speed & agility
Nimble, modern platform supporting rapid development cycles
Low cost, scalable business model
Partnerships
Accelerating momentum through the Toronto Raptors
Deepening client relationships by introducing SCENE Loyalty
Strong partnership with Scotiabank
Modern Platform
Speed & Agility
Client-Driven Innovation
Unique 'Orange' Culture
Award Winning Approach
90
Scalable:
Nimble, low cost systems
provide a holistic client view.
Rapid Deployments:
Agile best practices enable
quick & efficient new product &
feature delivery.
Incubator:
Identify, explore, and pilot new
technologies and solutions to
meet evolving Client needs.
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Team Tangerine:
Our unique culture and
lean team are an essential
part of how we deliver.
Third-Party Recognition:
J.D. Power Customer Satisfaction
seven years in a row, Finovate "Best
in Class" for digital experiences.
Scotiabank® 23View entire presentation