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Investor Presentaiton

Ongoing Improvement in Mishandled Bags 36% reduction in mishandled bags (per 1,000 customers) Mishandled Bags 3.25 2.73 2.07 2Q/3Q 10 2Q/3Q 11 2Q/3Q 12 • • 66% reduction in claims over last six years Leveraging airport infrastructure investments and scanning technology • Improved bag transfer process • Bags to claim ▲ DELTA No. 1 network carrier in DOT Missed Bag Ratio 28
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