Q1 Financial Review

Canadian Personal Banking Digital Transformation¹ Digital Adoption Rate² Active Mobile Users³ (Millions) 5.5% 28.1% 69.9% 2.9 2.7 67.1% 64.4% 2.3 Q1/18 Q1/19 Q1/20 Banking Centres -5.0% Q1/18 Q1/19 Q1/20 Self-Serve Transactions4 (%) 3.0% 1,076 89.9% 88.6% 1,045 1,022 86.9% Q1/18 Q1/19 Q1/20 Q1/18 Q1/19 Q1/20 1 Excludes Simplii Financial. CIBC 2 Digital Adoption Rate calculated using 90-day active users. 3 Active Mobile Users represent the 90-day Active clients in Canadian Personal Banking. 4 Reflect financial transactions only. 21

View entire presentation