Financial Performance and Remediation Update

53 53 IMPROVED WORKPLACE TECHNOLOGY FOR COLLEAGUES 2018 Outsourced-Rigid delivery by 3rd parties 30% internal workforce Average 10-15min logon; Multiple aged versions of Windows Three browsers, multiple versions required to access apps <3,500 token based remote access capacity Audio conference only on desk phones; Limited video rooms available Legacy on-premise collaboration, email, share drives and Lync messaging Service Desk: slow, limited responsiveness and poor customer satisfaction Outsourced to Insourced Windows Upgrade Simple Browsing Remote Access for Everyone Easy Audio and Video Conferencing Collaborate Wherever you are Faster and Better Tech Support Insourced 68% internal workforce driving improved service & stability, and reduced cost <10 sec biometric logon; 100% desktops on Windows 10%; Windows 11 pilot begins Q1; Microsoft Technology Adoption Pilot partner One version of a single browser for all apps Seamless "Always on" remote access for 100% of NAB colleagues, no tokens Video/Audio on all colleague laptops; >1,000 VC rooms Evergreen cloud- based collaboration MS Teams, Zoom, OneDrive, SharePoint Service requests down 10%; customer satisfaction up 7% 2021 National Australia Bank

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