Investor Presentaiton
Commercial, Personal Banking and Services - 2025 vision
GT Performing and Nimble Bank & Services, Trusted Companions,
2025
for & beyond banking, in the best interests of customers & society
Further improvement in recommendation from
our customers & employees
A client-centric organisation powered by agile ways of working and empowered
teams enriched by more diverse profiles
An industrialised & resilient
operating model
E/E simplification &
industrialisation of processes
powered by digitalisation &
new technologies
Optimisation through 'Make,
CLIENTS
&
EMPLOYEES
Buy, Share' approach
Reliability and security
Further development of
remote working
A simplified and broadened
products & services offering
Innovative solutions enriched for
& beyond banking
Enrich & develop our offering in
transaction banking & innovative
payments
Accelerate transformation of
deposits into savings
Sustainability: new business
models & broadened offering
Digitalised & enhanced customer
journeys
Cross business & revenue
synergies
A client relationship supported by a new balance between Human & Digital
An Enriched digital experience
(conversational, selfcare & remote sales)
A Relationship Manager as a trusted
companion, powered by enhanced expertise
& digital tools
Commercial set-up and service
models adapted to client value
Omnichannel & personalised
customer relationship powered by Al
and tech
A shared vision to support
business lines' specific
growth ambitions
A successful & ongoing
transformation paving the way
for further optimisation
Pooled expertise, platforms &
IT assets to accelerate and
unlock synergies
BNP PARIBAS
The bank for a changing world
2021 Full Year Results | 41View entire presentation