Financial Overview and Growth Strategy
Digital Strategy at IndusInd continues to drive impact across 3 primary Business Objectives
Digital transaction intensity continues to grow and more and more of existing business moving digital
1
2
Drive Superior
Customer
Experience and
Engagement
IndusMerchant
Solutions
PlayStore App Rating
4.2
32% YoY growth in
IndusMobile MAU*
82% growth in mobile
txn. Volumes
(May 23 vs May'22)#
20% QoQ growth in IndusMerchant
Solutions
MAU
Indus Mobile PlayStore App
Rating
4.3
74% of service
requests processed
digitally
1.6X growth
(May 23 vs May'22) in mobile txns.
compared to industry#
37% YoY growth
in Whatsapp Banking Registered Base
Transform existing
lines of businesses
77K+ clients on
boarded using
VKYC every
month across SA,
FD, Cards, PL
98% of savings
accounts opened
digitally
39% of savings
accounts digitally
unassisted
98% of mutual funds
sourced digitally
100% of life insurance
sourced digitally
86% of non life insurance
sourced digitally
•
97% of credit cards
sourced digitally
74% of personal
loans sourced
digitally
65% of current accounts
opened digitally
67% of Small Business
Banking (upto 2 cr
exposure) sourced digitally
63% of Retail
Forex
digital via
indusforex
==
MAU = Monthly Active Users; # RBI Data
**
35
IndusInd Bank
Digital Unassisted refers to customer initiated and Do It Yourself led % from retail customers (excluding clients of Bharat Financial and Vehicle Finance Division)View entire presentation