ZTO Express Financial Overview
8 ESG Practices-Achieving High Quality and Sustainable Development
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Social Responsibility
Product and Service Innovation
Corporate Governance
Customer Privacy Protection
Continuously improving information and data
management to ensure the security of
information and data.
Privacy waybills utilization rate achieved 50%,
increased by ~5 times:
Cyber Security
Certified by the Information Security System:
ISO 27001 ISO 27701 GB/T 22080
65 Patents
19 Software
Copyrights
139
Trademarks
The optimization of courier tools has resulted in a
20% efficiency improvement during the pick-up
and delivery operations, a 30% increase in
business support efficiency, and a 50% increase
in fulfillment control efficiency.
Intelligent robot omnichannel coverage of
business scenarios: 300+
ESG Governance
Decision-making
ESG Committee of the Board of Directors:
Supervise and manage ESG strategy, formulate policies
Organization
ESG Working Group:
Coordinate and promote the implementation of ESG work
Relevant Functional Departments:
Implementation
Implementation of ESG-related policies and objectives
Materiality issues
Materiality issues identified in 2022: 21
Shared Success
Pay greater attention to
enhance employees' sense
of belonging and well
Employee
welfare
activities
Employee
training
sessions
Enhance network capacity and reinforce the
service advantages of the network through
technology and training empowerment.
being by valuing their
growth and development.
672
334
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2022
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Have funded for couriers' Accidental
Group Insurance for 3 consecutive
years
6,624 suppliers being screened and assessed
by green environmental protection, quality
management, business ethics, labor rights and
other ESG related elements to promote ESG
management.
Actively participated in charitable events such
as student aid, community assistance, and
pandemic and disasters support.
Risk
Prevention
and Control
Conducted various forms of integrity
awareness campaigns targeting at
directors, employees, outsourced
personnel and contractors. There
were no major violations or disputes
regarding business ethics and anti-
corruption in 2022.
The risk management work has been
upgraded to a new level by constantly
strengthening risk prevention, in-
process supervision and subsequent
recap.
Compliance
and
Integrity
Note:
1. ESG data for FY2022; for detailed ESG reports, please refer to: https://zto.investorroom.com/ESG
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