Investor Presentaiton
PRODUCTIVITY
FY21 RUN THE BANK PRODUCTIVITY
EVOLVING CUSTOMER
ACQUISITION AND DISTRIBUTION
MODELS
OPTIMISED CUSTOMER SERVICING
AND
TRANSACTION PROCESSING
MODERNISED PRODUCT
MANAGEMENT
TECHNOLOGY MODERNISATION
PROPERTY AND ENABLEMENT
SIMPLIFICATION
$308m
FY21 INITIATIVES DELIVERED
FINANCIAL PERFORMANCE
•
L
Refinement of coverage models across all businesses
~$130m
•
Investment in digital channels, reduced physical presence
•
Back-office process automation & simplification
☐
ข
~$50m
Enabling digital transactions & customer self-service
•
Middle office consolidation
~$35m
•
In-sourcing specialised activities
.
~$75m
•
Network & software contract review & optimisation
Infrastructure simplification
•
Reduced commercial property footprint
~$20m
•
Operating model enhancements
ANZ
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