OneMain Financial Performance Overview
Re-age
Modification
Deferral
Borrower assistance programs
Description
Criteria
Delay of monthly payment
due date or final payment date
by one month; resolves a
short term cash flow issue
No more than 3 in a rolling 12 months
Must make at least a partial payment
Provides relief to customer for
ongoing/higher severity issues;
involves changed loan terms
(rate and/or tenor)
Modifies loan to meet new financial
situation of the borrower
% of UPB1
1.8%
Temporary modification:
Rate and payment reductions
(3 or 6 month duration with ability to extend to 12 months)
Permanent modification:
0.3%
Leverages term extension and/or rate reduction to meet
borrower payment affordability
Centrally approved
Loan brought current after
customer demonstrates ability to
resume consistent payments after
temporary hardship (e.g. job loss)
2 or 3 full payments required
(60+ DPD requires 3 payments)
Centrally approved
1 in a rolling 12 months
0.1%
OneMain Financial
1. Average monthly utilization of borrower assistance over the last twelve months for all OneMain Holdings, Inc. as of December 31, 2019.
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