Investor Update

Delivering Profitable Growth Significant progress on bottom line with multiple initiatives to continue driving profit expansion Support¹ (% of GBs) Cost of Payments² (% of GBs) R&D and G&A (Non-GAAP)³ (% of GBs) ~280 bps ~100 bps ~80 bps 2019 2021 2023 2019 Reduced in-person support Increased automation Low cost locations Reduced defects 2021 2023 2019 2021 2023 Volume-based discounts Payment on-shoring Least cost routing Alternative payments Fraud prevention 3% Headcount Growth CAGR4 Future margin expansion drivers Support Unlock Generative Al opportunities to improve support experience and drive cost efficiencies Payments Leverage new tech functionalities across the platform to minimize payment costs Fixed Cost Leverage Maintain cost discipline on headcount and SBC Uber | Investor Update 1. Primarily includes refunds & appeasement expenses and support agent costs 2. Includes payment card fees, chargebacks, and other payment-related expenses 3. See Non-GAAP Reconciliations 4. Compared to 2019 72

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