Investor Presentaiton

Transform the Bank Culture Systems Bank of Ireland 2018 Results Announcement Business model 2018 Progress • Defined the culture we want - ambition, purpose and values being embedded across organisation • Technology transformation continues to progress - - Foundations of new Core Banking Platforms in place, single customer record for over 2m customers Testing of loan and deposit origination on new Temenos platform Modernised payments infrastructure in place with greater capacity, improved stability and higher speed processing New mobile banking app will launch in 2019, first full scale customer deliverable using new Temenos technology Creating a leaner, agile organisation, over half of end state Organisational Design now complete, 8% reduction in Senior Management roles Target Outcomes • Strengthened culture Cost base to reduce to c.€1.7bn in 2021 Absolute cost level declining year-on-year to 2021 Income growth Bank of Ireland 8

View entire presentation