Investor Presentaiton

For personal use only SUPPORTING OUR CUSTOMERS THROUGH COVID-19 BOQD GROUP SUMMARY · Assistance to customers affected by extended lock down remains considerably lower compared to the height of COVID-19 Bank of Queensland Limited 2021 Full Year Results Presentation DEFERRALS ($BN)1 (1) Excluding ME Bank. Data as at 30 September 2021 (2) From 1 July 2021 18% 15% 16% 7.6 12% 6.2 2.8 HL deferral balance as % of retail lending SME deferral balance as % of commercial lending ME Bank's housing loan deferrals equate to $0.1bn or 0.43% of ME housing loans 2.5 0.6% 0.5% 0.3 4.8 3.7 30-Apr-20 31-Aug-20 0.2 0.1 New Deferrals as at Sep-21² HL deferral balances ■SME deferral balances 55

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