Investor Presentaiton
18
Surveys on tenants' satisfaction
Targeted buildings: 7 properties in East Japan (G-Square Shibuya Dogenzaka, Shibuya Sakuragaoka Square, Yokohama Creation Square, Cube
Kawasaki, Higashi-Nihombashi Green Bldg., Sasazuka Center Bldg. and Sendai Capital Tower)
Survey period:
Sample:
6 properties in Osaka (Twin 21 (MID Tower), Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg.,
MID Nishihommachi Bldg. and Higobashi MID Bldg.)
Oct. 18, 2017 to Nov. 13, 2017
349 tenants
Survey conducted by: Kanden CS Forum Inc.
Survey findings - Level of CSI (Note 1)
2017
Factors
2013
2014
2015
2016
Total
(East Japan)
(Osaka)
Surrounding environment
79.7
82.3
73.7
72.4
71.9
69.1
74.7
Behavior of MF (property management firm)
76.9
78.4
78.4
78.8
79.5
76.8
81.5
Comforts of building
57.2
58.6
55.3
54.5
56.8
54.8
58.8
Manner of management firm's staff
74.2
75.2
75.1
74.7
74.8
74.3
75.3
Behavior of PM
71.6
72.5
72.8
73.0
72.4
68.9
74.9
Measures for safety
69.7
70.4
69.2
66.3
68.3
65.4
71.2
Quality of common area
Usability of building facilities & equipment
Cleanliness of building
66.8
67.4
65.7
64.3
64.5
63.2
65.9
67.4
67.9
66.5
67.5
65.4
63.0
67.1
72.0
71.3
70.3
69.6
69.9
68.3
71.4
Note 1: CSI: Abbreviation of Customer Satisfaction Index. We had building facilities, services and others evaluated by customers, and gap between each item's needs (expectations) and satisfaction was weighted to adjust before calculating each item's evaluation with
the full score of 100.
Note 2: Properties targeted in the survey:
2013~: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Midosuji MID Bldg., MID Midosujikawaramachi Bldg., Higobashi MID Bldg.
2015: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Midosuji MID Bldg., MID Midosujikawaramachi Bldg., Higobashi MID Bldg., G-Square Shibuya Dogenzaka, Yokohama Creation Square, Cube Kawasaki
2016~: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Midosuji MID Bldg., MID Midosujikawaramachi Bldg., Higobashi MID Bldg., G-Square Shibuya Dogenzaka, Yokohama Creation Square, Cube Kawasaki,
Higashi-Nihombashi Green Bldg.
2017: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Higobashi MID Bldg., G-Square Shibuya Dogenzaka, Shibuya Sakuragaoka Square, Yokohama Creation Square, Cube Kawasaki, Higashi-Nihombashi
Green Bldg., Sasazuka Center Bldg., Sendai Capital Tower
MCUBS MidCity Investment CorporationView entire presentation