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Investor Presentaiton

18 Surveys on tenants' satisfaction Targeted buildings: 7 properties in East Japan (G-Square Shibuya Dogenzaka, Shibuya Sakuragaoka Square, Yokohama Creation Square, Cube Kawasaki, Higashi-Nihombashi Green Bldg., Sasazuka Center Bldg. and Sendai Capital Tower) Survey period: Sample: 6 properties in Osaka (Twin 21 (MID Tower), Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg. and Higobashi MID Bldg.) Oct. 18, 2017 to Nov. 13, 2017 349 tenants Survey conducted by: Kanden CS Forum Inc. Survey findings - Level of CSI (Note 1) 2017 Factors 2013 2014 2015 2016 Total (East Japan) (Osaka) Surrounding environment 79.7 82.3 73.7 72.4 71.9 69.1 74.7 Behavior of MF (property management firm) 76.9 78.4 78.4 78.8 79.5 76.8 81.5 Comforts of building 57.2 58.6 55.3 54.5 56.8 54.8 58.8 Manner of management firm's staff 74.2 75.2 75.1 74.7 74.8 74.3 75.3 Behavior of PM 71.6 72.5 72.8 73.0 72.4 68.9 74.9 Measures for safety 69.7 70.4 69.2 66.3 68.3 65.4 71.2 Quality of common area Usability of building facilities & equipment Cleanliness of building 66.8 67.4 65.7 64.3 64.5 63.2 65.9 67.4 67.9 66.5 67.5 65.4 63.0 67.1 72.0 71.3 70.3 69.6 69.9 68.3 71.4 Note 1: CSI: Abbreviation of Customer Satisfaction Index. We had building facilities, services and others evaluated by customers, and gap between each item's needs (expectations) and satisfaction was weighted to adjust before calculating each item's evaluation with the full score of 100. Note 2: Properties targeted in the survey: 2013~: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Midosuji MID Bldg., MID Midosujikawaramachi Bldg., Higobashi MID Bldg. 2015: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Midosuji MID Bldg., MID Midosujikawaramachi Bldg., Higobashi MID Bldg., G-Square Shibuya Dogenzaka, Yokohama Creation Square, Cube Kawasaki 2016~: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Midosuji MID Bldg., MID Midosujikawaramachi Bldg., Higobashi MID Bldg., G-Square Shibuya Dogenzaka, Yokohama Creation Square, Cube Kawasaki, Higashi-Nihombashi Green Bldg. 2017: Twin 21, Matsushita IMP Bldg., MID Imabashi Bldg., Kitahama MID Bldg., MID Nishihommachi Bldg., Higobashi MID Bldg., G-Square Shibuya Dogenzaka, Shibuya Sakuragaoka Square, Yokohama Creation Square, Cube Kawasaki, Higashi-Nihombashi Green Bldg., Sasazuka Center Bldg., Sendai Capital Tower MCUBS MidCity Investment Corporation
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