Investor Presentaiton
Delivering Strong 2019 Performance
Our People
✓ Strong culture and employee engagement
✓ On track for highest profit sharing in history
6,800 new hires to support growth
and improve service
✓ Raised base pay for twelfth time in the last
thirteen years
Our Partners & Communities
✓ Proposed strategic partnership with LATAM
✓ Equity investment in Korean partner
Returned over $55 million to communities
where we live, work and serve
✓ Improved fuel efficiency by 2% and delivered
carbon-neutral growth
LATAM
A
Note: Adjusted for special items; non-GAAP financial measures reconciled in Appendix
Delivering
Results for all
Stakeholders
Our Customers
✓ Industry-leading reliability and record
customer satisfaction
✓ Enhancing the customer experience
through product and service improvements
✓ Renewed American Express partnership
✓ Growing loyalty with record acquisitions of
SkyMiles members and co-brand cards.
Our Owners
✓ Expect pre-tax income of $6 billion, 5th
year at or above $5 billion
✓ Delivering top-line growth of ~7%
✓ Expanding profit margins
✓ Free cash flow of approximately $4 billion
with $3 billion returned to owners
ADELTA
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