2022 Highlights - PagoNxt & Santander UK
2022 Highlights
Branches
3,148
00
MM Employees
65,581
Total customers (mn)
45.6
2
Digital customers (mn)
17.5
Customer loans (€ bn)
579
Customer funds (€ bn)
737
Underlying attributable profit (€ mn)
3,810
% ROTE¹
12.5%
Santander
EUROPE
'Business transformation in order to achieve superior growth
with a more efficient operating model'
Strategic priorities
Grow our business by serving our customers better, focusing on capital efficient
opportunities, simplifying our mass market value proposition, improving
customer experience and engaging with PagoNxt
Make headway with our omnichannel strategy by redefining customer
interaction, accelerating our digital transformation and maintaining close
customer relationships through our teams
Create a common operating model in Europe to serve our businesses through
shared technology platforms and services
(1) Adjusted ROTE: adjusted based on Group's deployed capital calculated as contribution of RWAs at 12%. Using tangible equity, ROTE is 9.3%.
Customer loans: gross loans excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds.
More information at https://www.santander.com/en/about-us/where-we-are/europe
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