Market-Defining and Diversified Innovations Driving Value Creation
Refresh
Improving Customer Experience and Value Through Keysight Services
Services enable a seamless experience, higher-value engagements, and efficiencies across customer lifecycle
Customer Services Lifecycle
Acquire and Setup
LEGACY SERVICES
Services Growth Drivers Expanding ARR
Use
1
•
KeysightCare
Accelerate the momentum of KeysightCare's expansion
from 60% to 80% of services purchased at point of sale
Capture recurring value by doubling KeysightCare
hardware and software renewal rate
✔ KEYSIGHT
Calibration
Repair
NEW SERVICES
KeysightAccess KeysightCare Education Customer
Portal
Managed and
Optimization
Services
Test as a
Service
Optimize
Maintain
3
2
Solution Services Expansion
.
Capitalize on the high growth of solutions
Monetize our expertise to help customers solve more
complex problems as they use our solutions to achieve
desired outcomes
Smart-Connected Customer Experience
•
Deliver a personalized, seamless, end-to-end, digital,
post-sales customer service experience, enabled by
smart-connected solutions and integrated services
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