Financial Performance Review Q1 FY21
Response to the COVID Pandemic
Community As
the Cause
Business
Continuity
Technology
Enablement
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NES Pune & SHG West Bengal Govt: 60k masks made for BCs & employees by women
entrepreneurs from Natarajan Education Society (NES), trained virtually supported by RBL
Bank as well as 10k masks produced by SHG West Bengal Govt
Launched Virtual Volunteering programmes for employees to support partner NGOs.
Generated 1200 volunteering hours in the last 30 days.
Campaign Gratitude - Collaborated with Campaign Gratitude for supporting Concern India.
Foundation, Aajeevika Bureau towards COVID-19 program
Rolled out Payroll Giving programme to support the distressed Migrant Labor Community to
help Aajeevika Bureau
The bank has ensured uninterrupted service & customer support
O 95% of branches were operating, with all safety protocols, during the lockdown
94% of ATMs were up and running during these challenging times
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Whatsapp banking was launched for wide range of services and instant updates to the
customer
О Digital & Contactless Video KYC was launched for customers
Agile Information Technology enabled work from home capability
O VPN capability ramped up and added virtual boxes, scaling up from 500 to 3500
Virtual Desktop Infrastructure was extended to non-hardened laptops/BYOD machines
Access to critical applications was enabled on VPN without compromising security.
。 Prioritizing employee safety, large offices operated at 25% capacity and 75% in WFH
model ensured seamless delivery
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O
apno ka bank | RBL Bank
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