ANNUAL INTEGRATED REPORT 2021
ANNUAL INTEGRATED REPORT 2021 | AXTEL
COMPLAINT CHANNELS ALFA
TRANSPARENCY MAILBOX
93
WWW
E-mail:
[email protected],
[email protected]
Whatsapp/SMS:
+52 1 81 2353 9853
01
PROCESS FOR RECEIVING AND ADDRESSING COMPLAINTS
Fillli
02
03
04°
да
888
05
Toll-free numbers:
800 265 2532 (Mexico),
1 866 482 1957 (United States)
and 1866 238 2860 (Canada)
The complaint
is received
in the ALFA
Transparency
Mailbox.
It is analyzed
and assigned to
the responsible
areas for
investigation.
Results are
received
for review.
Sensitive cases
are reviewed
by Internal
Auditing.
A case closure
authorization
meeting is held.
The results
are submitted
to the Audit
and Corporate
Practices
Committee.
Website:
www.alfa.com.mx/buzon.html
Human resources:
direct contact or by email
alestra
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