Annual & Sustainability Report 2017
MESSAGES
ABOUT THE
REPORT
THE
CCR GROUP
STRATEGY AND
OPPORTUNITIES
BUSINESS
MODEL
SERVICES
TOLL ROADS
URBAN
MOBILITY
AIRPORTS
OUTLOOK
Excellence in innovation and technology
The pursuit of innovation and the incorporation of new
technologies, focused on increasing efficiency, cutting costs
and enhancing user satisfaction, is a central point of attention
in CCR Group's management. To this end, the performance of
the Shared Services Center units is strategically important in
adding innovative solutions to all businesses.
Information security is of prime importance as the Group's
control systems are digital and integrated. CCR EngelogTec
acts on this front, adopting strict security standards in order
to guarantee operational integrity. Moreover, employees are
continuously instructed, through training sessions and internal
campaigns, to behave appropriately when using online
platforms and equipment. In the cyber-attack of May 2017,
when several companies from different areas were affected
by the WannaCry virus, CCR EngelogTec acted promptly and
managed to prevent any impact on CCR Group.
Since January 1, users of the toll roads operated by CCR
Group have been receiving the Documento Fiscal Equivalente
(DFE document equivalent to a tax invoice), whereby it
is possible to enter personal information on the website
of the concessionaires in order to receive a toll charge
receipt for tax purposes. The implementation of the new
system involved joint work undertaken by several areas
of the Shared Services Centers, including the Legal,
Communication and Planning departments of all units.
As a result, CCR Group now fulfills the new requirement of
the Internal Revenue Service, consistent with the guidelines
of Associação Brasileira de Concessionárias de Rodovias
(Brazilian Association of Highway Concessionaires - ABCR).
The service provided to users will maintain the same efficiency,
expeditiousness and security, allowing the substitution of the
toll charge receipt after the end of the trip.
The search for innovations and new constructive
methods is also a constant feature in the Group's business
development and growth. To this end, the performance
of the Road Research Center (CPR) of CCR Engelog is
strategic and brings advantages from the point of view of
cost reduction and environmental gains, making it possible
to incorporate new technologies into operations on an
ongoing basis.
Team readiness and investments
in new projects generate benefits
for the integrity of operations, user
comfort, and the environment
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Rodovias
Conectadas
Eu e ele estamos aqui pra te explicar como
funciona o projeto Rodovias Conectadas.
Partnership for the sake of users
The Rodovias Conectadas (Connected Toll Roads) project, a
partnership between CCR Group and the mobility application
Waze, demonstrates the pursuit of innovation focused on
user satisfaction. With this tool, drivers using the app can now
receive important information to plan their trip on the toll roads
managed by the Group, such as the location of the toll plazas and
respective toll prices, the location of the SOS Usuário (emergency
assistance for road users) bases and emergency telephones.
Started in late 2016 as a pilot project at CCR ViaOeste, Rodovias
Conectadas is gradually being extended to other units.
Some of the main initiatives and projects carried out in 2017 are
the use of construction and demolition waste to build pavements,
the application of rejuvenating agents that allow pavement
recycling and the search for more sustainable alternative materials
for use in viaduct and bridge expansion joints, road signs and
repairs. Other technologies, such as rubberized asphalt and warm
mix asphalt, which reduce greenhouse gas emissions, are already
fully incorporated into the activities of the units.
CCR Engelog also worked in 2017 to implement the Vetor
project, with the objective of improving project and investment
management processes, with a focus on improving the
performance model and boosting innovation.
Annual & Sustainability Report 2017 • CCR GroupView entire presentation