Healthier, Longer, Better Lives
Supporting our Customers, Agents and Partners
Remote Sales Capabilities
Online and Digital Enablement
Supporting Customers
100%
Remote digital sales capabilities
across all channels and markets
>20,000
Online recruitment
seminars
Digital new business
95%
submissions across all markets
Mar
2020 Remote Sales
Track Lockdown Severity
Apr May Jun Jul Aug Sep Oct Nov Dec
Remote Policy Sales - Agency Channel
Goldman Sachs Effective Lockdown Index (Asia)
Notes:
(1)
End-to-end across Buy-Service-Claim
(2) Source: BCG, average of life insurers globally in 2020
New Recruits
>20%
2019
2020
End-to-end
Straight-through Processing (1)
47%
+15
32%
pps
2019
2020
Global
Industry
Average (2)
Extended free
COVID-19 cover to
>25m policies
$1b Premium support
Extended grace period
in 12 markets
>$16b Benefits and
claims paid in 2020
AIAView entire presentation