Investor Presentaiton
VServ: Industry first video based 'Phy-gital' mode of service
18
Zero setup for customer
V-Serv
VIRTUAL ENABLED SERVICE
Storage on Cloud
Chat functionality for chat
enabled transactions
VServ
VIRTUAL ENABLED SERVICE
Operations
Device agnostic (Mobile/
Tablet
Laptop)
Secure
Encrypted
HDFC
Life
Customer
Audit trail of Video & Audio
Customer Journey
■ Customer connect
Executive attends customer
Service request
Customer uploads documents
■ Acknowledgement given
****
Document upload
Encrypted recording
OTP enabled customer
authentication
Enabler to our branch 'virtualisation' journey
Profitable
growth
mix
distribution
Balanced
leading
Market
Quality of
insurance
Reimagining
innovation
management
Board and
HDFC
LifeView entire presentation