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Investor Presentaiton

Good progress to date Vendor consolidation / centralised sourcing Complete: Consolidated global insurance program In progress: Global sourcing and vendor management for Top 10 IT vendors established (rationalisation of vendors, improved services, procurement savings) In progress: Identified opportunities across IT, Facilities, Banking and Professional Services (rationalisation of vendors, improved services, TSA savings) Operational efficiencies In progress: System development underway in Corporate Markets (EMEA) to drive operational efficiencies In progress: Rollout of process improvement and workflow tools In progress: Rollout of performance management tools Centres of excellence In progress: Building global centres of excellence in UK and Australia In progress: Expanding existing Mumbai operations to provide offshore centre of excellence 18 June 2019 Link Group Investor Presentation & Strategy Update 75
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