Frasle Mobility's New Positioning and Randoncorp Investments
Auto Parts Vertical
Domestic market
Satisfaction level
Foreign market
2021/
2022
2021/
75.0%
95.0%
75.0%
85.7%
2022
2019/
2020
2019/
75.0%
93.0%
75.0%
100%
2020
Goal
Result
In 2019, the survey was carried out in a consolidated manner for all Auto Parts Vertical
units, every two years. Starting in 2020 we established that the satisfaction survey
would be individual for each unit.
Master and JOST have revamped their survey procedures and set the application
every three years, with the next one scheduled for 2023. While Castertech decided
on a biennial form, with the next one also being applied in 2023.
Financial and
Digital Services Vertical
Randon Consórcios did not carry out its 2022 survey due to a
change in the company's systems. Conexo carried out its first
survey, where the goal was 60%. The company reached an
NPS of 90%.
69View entire presentation