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Operating Expenses € mn H1 20 H121 yoy % Recurring OPEX evolution €m n Staff costs (213.4) (211.9) (0.7%) Depreciation & General Administrative (211.2) 275 (226.8) 7.4% 264 amortisation 252 258 261 expenses 39 39 38 37 43 Depreciation and General (75.9) (80.6) 6.2% administrative amortisation 107 118 122 109 118 expenses Recurring OPEX (500.5) (519.3) 3.8% Staff costs Extraordinary costs (19.3) (173.1) 106 107 114 106 106 Total OPEX (519.8) (692.4) 33.2% Q2 20 Q3 20 Q4 20 Q1 21 Q2 21 Employees Branches Greece 8,147 7,354 7,321 7,503 7,510 6,622 Greece1 443 394 361 336 328 318 VSS Gr -523 VSS Gr² -836 11,314 10,530 10,509 10,528 10,515 Cepal -818 9,621 629 580 549 519 511 501 Dec-18 Dec-19 Jun-20 Dec-20 Mar-21 Jun-21 Dec-18 Dec-19 Jun-20 Dec-20 Mar-21 Jun-21 1 | Includes corporate and private banking centers. 2] including sabbaticals 27 ALPHA SERVICES AND HOLDINGS

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