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SBERBANK 170 YEARS. BY YOUR SIDE GRI disclosure/indicator (as defined by the GRI Guidelines) Report page/comment/reference EN30 Total environmental protection expenditures and investments by type Human Rights Performance Indicators LA6 GRI disclosure/indicator (as defined by the GRI Guidelines) Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs ANNUAL REPORT 2011 Report page/comment/reference 270 GRI content index >> HR1 HR2 HR3 HR4 HR5 HR6 HR7 HR8 HR9 Management Approach Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained Total number of incidents of discrimination and actions taken Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations. Total number of incidents of violations involving rights of indigenous people and actions taken Labour Practices and Decent Work Performance Indicators LA1 LA2 Management Approach Total workforce by employment type, employment contract and region Total number and rate of employee turnover by age group, gender, and region Investing in Human Capital LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region LA8 Education, training, counselling, prevention, and risk- control programs in place to assist workforce members, their families, or community members regarding serious diseases Available on Sberbank's Intranet portal. LA9 LA10 In 2011, no incidents of discrimination at the Bank were reported. LA11 The Bank does not perform any operations in which the right to exercise freedom of association and collective bargaining may be restricted. LA12 Health and safety topics covered in formal agreements with trade unions Average hours of training per year per employee by employee category Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Percentage of employees receiving regular performance and career development reviews Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity Investing in Human Capital-Employee Training Employee Motivation The Bank has in place a 5+ evaluation system that covers all employees. Bank Personnel Profile The Bank does not perform any operations associated with a significant risk for incidents of child labour. LA13 The Bank does not perform any operations associated with a significant risk for incidents of forced or compulsory labour. LA14 Ratio of basic salary of men to women by employee category In 2010, no incidents of violations Product Responsibility Performance Indicators involving rights of indigenous people at the Bank were reported. PR1 Investing in Human Capital Bank Personnel Profile Bank Personnel Profile (Partially disclosed) PR2 PR3 LA3 Benefits provided to fulltime employees that are not provided to temporary or parttime employees, by major operations Employee Motivation All employees at the Bank are permanent employees. PR4 LA4 All employees are covered by a collective agreement. LA5 Percentage of employees covered by collective bargaining agreements Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements In 2011, 77.93% of employees were union members. The existing collective agreement does not provide for a minimum notice period regarding significant operational changes. Employees are notified of significant changes in the Bank's operations in accordance with the Labour Code of the Russian Federation. PR5 PR6 Management Approach Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship Improving Product and Service Quality In 2011, no incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services were reported at the Bank. Improving Product and Service Quality In 2011, a fine of RUB 20,000 was imposed on Severny Bank for failure to pay a fine on time that was imposed by a justice of the peace for the presence of clauses infringing on consumer rights in bank contracts. Improving Product and Service Quality Improving Loan Service Quality 170 YEARS. IT'S JUST THE BEGINNING WWW.SBERBANK.RU 271 Λ GRI content index

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