Investor Presentaiton

Systems and processes • HSBC France has commenced numerous actions to improve its cost income ratio, and notably: HUB: successful implementation on the Group Retail Banking system HUB for the HSBC platform (excluding HSBC Hervet which is planned in 2008) Merger: legal and operational merger of the five HSBC-branded banks in 2008 Re-engineer the operational process, increase straight-through processing of centralised administrative operations and increase the use of global resource centres and offshoring as necessary We will progressively adopt the One HSBC business model in France HSBC ☑ 11

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